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Answers to Your Event Rental Questions

At Grand Tents & Events, we want to make sure your event planning is as smooth and stress-free as possible. Below are answers to some of the most common questions we receive from our clients. Whether you're wondering about rental policies, delivery logistics, or how to choose the right items for your event, we’ve got you covered.

Your Questions, Answered

We understand that planning an event involves a lot of moving parts. To help you navigate the rental process, we’ve compiled a list of frequently asked questions. If you don’t see the answer you're looking for, feel free to reach out to us directly—our team is here to help!

Frequently Asked Questions

How do I get started with my event rental?

Start by browsing our rental catalog to see the items you need. Once you have a list, you can request a quote directly through our website, or contact our team for personalized assistance in selecting the best rentals for your event.

What is your cancellation policy?

We understand that plans can change. Our cancellation policy allows for flexibility, but please review the details when booking, as there may be fees depending on the timeline and size of the reservation.

Do you offer delivery and setup services?

Yes, we provide delivery and professional setup for all of our rentals. Our team will handle the logistics, ensuring that everything is installed on time and in perfect condition.

Can I make changes to my order after booking?

Yes, we allow for changes to your order up until a certain time before the event. However, depending on availability and the nature of the changes, some restrictions may apply. It’s always best to finalize details as soon as possible to avoid last-minute adjustments.

How far in advance should I place my rental order?

We recommend booking your rentals at least 4-6 weeks in advance, especially during peak seasons. However, we do accept last-minute bookings depending on availability, so feel free to reach out to us for any urgent needs.

Do you provide a coordinator for large events?

Yes! For large events, we offer on-site project coordinators to ensure everything runs smoothly. Our coordinators will oversee the setup and installation of the rental items, ensuring a flawless execution on the day of your event.

Are your rental items cleaned and maintained?

Absolutely. All of our rental items are thoroughly cleaned and inspected before each event. We take pride in providing high-quality, well-maintained equipment to ensure your event goes off without a hitch.

What types of events do you serve?

We provide rentals for a wide range of events, including weddings, corporate gatherings, festivals, non-profit events, and private parties. No event is too big or too small for our team!

Do you offer custom rentals?

Yes! We specialize in creating custom rental packages tailored to your specific needs. Whether you need specialized furniture, décor, or unique configurations, our team will work with you to create the perfect setup.

What Our Clients Are Saying

"We used Grand Central for a corporate holiday event and they were AMAZING to work with!! Jennifer was so helpful and accommodating with the many changes that we asked from her and made our party come together so seamlessly. We are DEFINITELY going to use them again next year!"
Marie Stennett
Nashville, TN
"Grand Central was the easiest company I have ever worked with. I have owned a catering business for over 50 years and Maxine made this Event so easy for us. It was beautiful. I would certainly recommend them for any Event, large or small."
Mary Helm
Nashville, TN
"I had a fantastic experience with Julez the team who helped us at the last minute when rain was forecasted for our outdoor event. They were professional, responsive, and provided invaluable guidance based on their expertise. They went above and beyond to ensure our event was a success, especially with the tropical storm that rolled through. I would absolutely work with them again and highly recommend their services!"
Jordan Saenz
Nashville, TN
"Bailey and Jules and the whole Grand Central Party Rental team were great! They got me a beautiful clear tent last minute for a very reasonable price, and even FaceTimed me during setup to make sure it was going in the right place. They saved the day in the rain and I would recommend them to anybody!"
Katie Acosta
Nashville, TN
"We put on a 5k every year. This year we needed more space. Jennifer at Grand Central assisted us in choosing the correct items to make our event a great success. The set up needed to be changes at the last minute and they really took time to make sure our needs were met. We will most definitely be using their services again!"
Jessica Garner
Nashville, TN
"Grand Central Party is amazing. The very best customer service, products, and delivery and install staff. Sales staff is accommodating and very professional. All products are high quality, well maintained, and very clean. Delivery and pickup is reliable and thorough. Highly recommend for any event rental needs."
Jenni Rodgers
Nashville, TN
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Have More Questions?

If you still have questions or need further assistance, don't hesitate to contact us. Our team is always ready to provide support and ensure that your event planning process is as smooth as possible.